Bulk Fulfilment Manager

Job Overview

We are seeking an experienced Bulk Fulfilment Manager to join our fantastic fulfilment team based at our Sheffield Paragon site. This exciting role is responsible for overseeing all aspects of campaign management. From the initial enquiry you will be involved in commercial reviews and resource/capacity planning.

Working with Client Services and the warehouse team, you will lead and organise the whole workflow from goods being delivered, to creating efficient picking processes which limit errors and improve speed. You will be responsible for defining and documenting effective processes to standardise ways of working within the department and be able to manage the team to deliver to these processes.

Hours: Monday to Friday 8:30am - 5:00pm

Salary may be negotiable depending on experience

Key Responsibilities

• Manage the day-to-day operations, liaising closely with internal departments and ensure all orders are completed to agreed SLAs
• Prioritise and delegate workload to ensure a balanced approach to reacting to incoming requests and forward planning
• Develop and implement strategies and report monthly on department KPIs, issues and improvements
• Look at ways to reduce time and costs in all aspects of fulfilment without compromising on service
• Oversee effective management of all stock movements from Goods in, to Work in Progress, to stock for call off
• Have a clear understanding of the WMS system and how it operates, identifying any required changes to support process efficiency
• Motivate and inspire the team by promoting positive communication through team, hold one-to-one meetings and annual appraisals and set realistic objectives
• Performance management and development of your direct reports
• Oversee the training and development of the fulfilment team
• Manage and monitor absence records ensuring return to work documentation is completed and holiday approval in line with company policy
• Ensure effective workforce planning is completed in line with HR such as interviewing/onboarding support for new employees, manage the contingent workforce
• To be aware of and always observe safe-working practices, ensuring others within the designated areas do likewise and to report any breaches immediately and record any accidents as per company guidelines

Skills and Attributes we are looking for

• Scheduling or Fulfilment experience desired
• Excellent Excel skills required to analyse allocations, spreadsheets and produce work instructions and carrier labels
• Strong management and organisational skills with an SLA focus
• An ambitious approach with a can-do flexible attitude towards work and responsibilities to enable agile and lean processes
• Strong verbal and written communication skills with the ability to communicate at all levels

Benefits include

• Employee Benefits Platform
• Reimbursements
• Bupa Cash Plan
• Electric Vehicle Scheme
• Cycle to work Scheme
• Financial Health Check
• Wellbeing, Legal, Personal finance support
• Employee Assistance Programme

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.