IT Support Manager

IT Support Manager
Location: Bradford (BD4) Hybrid: 3 days on-site
Salary: 55,000- 60,000 + 550/month car allowance or company car + benefits
Type: Permanent Hours: Monday-Friday, flexible within 8am-6pm

An established and growing organisation in Bradford is looking for an experienced IT Support Manager to lead their internal support function.

You'll be stepping into a business that's investing heavily in its technology and systems, offering a rare opportunity to take ownership of the support function, build a high-performing team, and help shape the future of service delivery.

• Ownership - You'll lead a team of six, overseeing everything from first-line support to infrastructure.

• Impact - With big changes underway, you'll be in a strong position to influence processes and improvements.

• Flexibility - Hybrid working (3 days on-site), flexible hours within standard support coverage (Mon-Fri, 8-6).

• Managing and developing a small internal support team

• Monitoring patterns in ticket volume and user needs

• Collaborating with infrastructure and software teams to resolve issues

• Supporting the rollout of new hardware and systems

• Driving customer service improvements across the business

Essential:

• Experience managing an IT support team

• Comfortable working across a range of systems and technologies

• Strong working knowledge of Microsoft 365

• A confident and people-focused leader

• Full UK driving licence

Nice-to-haves:

• Experience supporting in-house or custom-built systems

• Familiarity with support platforms (e.g. Alloy, Zendesk)

• Background in similar multi-site or operationally complex businesses

• 55,000- 60,000 salary

• 550/month car allowance or company car

• 25 days holiday + bank holidays

• Pension, life assurance, and wellbeing support

• Staff discounts across retail and leisure

This is a great opportunity to join a company at a turning point, where your ideas, experience and leadership will make a real difference.

Apply now or drop a message to find out more.